📞 CONTACT US

Need Help Navigating EFMP?

You don’t have to do this alone. Our team is here to support you.

Kendra Jackson

Family Support

Shelly Black

Family Support Navigator

Katherine "Katie" Jagger

Case Liaison - South Carolina

💡 Have Questions About EFMP?

We understand that navigating the Exceptional Family Member Program can bring up a lot of questions—whether you’re new to the program or just PCS’ing in.
✨ Check out our EFMP FAQs for answers about enrollment, support services, assignment coordination, and more. We’re here to empower you and your family every step of the way.

Check out our Newsletter!

Click HERE to read our latest newsletter.

Click HERE to read the USN Family Connection Newsletter.

📅 Events/ Program Connection

Stay Connected & Get Involved

EFMP families are encouraged to participate in our workshops and events designed to support resilience, connection, and personal growth.

👉 View & register for upcoming events HERE

Supporting military families with special medical & educational needs—every step of the way!

The Exceptional Family Member Program (EFMP) ensures that Service Members and their families receive the support, resources, and care they need—wherever military life takes them. Whether you are new to EFMP or already enrolled, our team is here to help you navigate services, connect with local resources, and build a plan that supports your family’s well-being.

🚀 START HERE

Not sure where to begin? We’ve got you covered:

  • New to EFMP? Learn what the program is and how to enroll
  • Already enrolled? Explore available support services and local resources
  • Need help right now? Contact our EFMP Family Support team for personalized assistance

🧭 What is EFMP?

The Exceptional Family Member Program consists of three key components:

EFMP enrollment ensures that your family member’s medical or educational needs are documented and considered throughout your military journey. Enrollment is mandatory for qualifying conditions and helps ensure continuity of care.

EFMP works with assignment personnel to align duty locations with the availability of required services. This helps ensure families are stationed where appropriate medical and educational support exists.

Your Military & Family Readiness Center provides EFMP Family Support services designed to empower families, reduce stress, and improve quality of life through education, resource connection, and personalized support.

💡 EFMP Family Support Services

Our EFMP Family Support team offers:

🔹 Information & Referral: We connect you with local and national resources tailored to your family’s unique needs.

🔹 Education & Advocacy Support: Guidance on navigating school systems, including IEPs and 504 plans, as well as understanding your rights and available services.

🔹 System Navigation: Support in navigating complex systems such as TRICARE, educational services, and community programs.

🔹 Respite Care Support: Information on respite care options that provide temporary relief for caregivers.

🔹 Workshops & Support Opportunities: Access to classes, workshops, and events designed to support EFMP families and build community connections.

📍 Local Resources

JB CHS Base Resources

Vicky Windham | vwindham@humana.com | Office: 502-322-9985 | Cell: 804-229-8372

Naval Health Clinic Charleston: 843-794-6221

628 Medical Group Air Base: 843-963-6880

Naval Health Clinic Charleston: 843-794-6835

628 Medical Group Air Base: 843-963-6670

Medical Diagnosis: 800-881-9227

Behavioral Health/ABA Customer Assistance: 866-323-7155

628 Medical Group

204 W. Hill Blvd., N. Charleston, SC 29404-4704

843-963-6880

Naval Health Clinic Charleston

110 NNPTC Circle, Goose Creek, SC 29445

843-794-6000

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